Returns & Exchanges
At Jaspr, we stand behind the quality of our air scrubbers and offer a 30-day risk-free trial to ensure you are completely satisfied with your home's air quality. If you are not happy with your purchase, we provide a straightforward return process for a full refund or exchange.
Initiate Your Request
Contact our dedicated support team via email or our online portal within 30 days of delivery to start your return or exchange process.
Package Your Jaspr
Carefully place the air scrubber and all original accessories back into the original protective packaging to ensure safe transit back to our facility.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at the designated carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing