Frequently Asked Questions
Everything you need to know about the Jaspr air purification experience.
How often do I need to replace the Jaspr filter?
For optimal performance in standard home environments, we recommend replacing your Jaspr medical-grade HEPA filter every 6 to 12 months, depending on your air quality levels.
What is the square footage coverage of a Jaspr Air Scrubber?
A single Jaspr unit is designed to effectively clean the air in spaces up to 1,600 square feet, making it perfect for open-concept living areas, large master suites, or professional offices.
Do you offer free shipping on new units?
Yes, we provide free standard ground shipping on all Jaspr Air Scrubber units within the contiguous United States.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your air quality, you can return the unit in its original packaging for a full refund, minus shipping costs.
Does the Jaspr Air Scrubber eliminate odors and VOCs?
Absolutely. In addition to the HEPA layer for particles, Jaspr includes a substantial activated carbon layer specifically engineered to neutralize cooking odors, pet smells, and harmful volatile organic compounds (VOCs).
Is there a warranty included with my purchase?
Every Jaspr Air Scrubber comes with a standard 2-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.